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Encouraging Good Practice in Measuring Effectiveness in the Legal Service Sector

This paper examines issues and approaches to measuring and providing legal services in the context of the work of two community legal centres in Australia. The report also addresses the limitations of the quantitative approach to reporting required by most funders – the focus on statistics and numbers ignores the reality that people’s problems manifest in ways that are not always captured by discrete activities. Strategic and integrated approaches to evaluation can lead to developing multi-pronged strategies to better assist clients. The author concludes that changes resulting from more innovative approaches to measurement can benefit both individual clients and other community members experiencing similar legal problems.

Author: Curran, Liz
Title of Work: Encouraging Good Practice in Measuring Effectiveness in the Legal Service Sector
Date: 2013
Organization: Australian National University
URL: Click here http://www.law.anu.edu.au/sites/all/files/coast/final_version_measurementreport_gb_lc_reformatted_sf_21.5.13_1.pdf
Topic: Evaluation; Needs assessments & PLE development and delivery
Location of Authoring Organization by Country: Australia
Location of Authoring Organization by Province/ State (unless national entity): Victoria
Availability: Full report online
Language: English