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Face to Face Legal Services and Their Alternatives: Global Lessons from the Digital Revolution

This paper examines whether telephone hotlines and web-based legal information services can succeed in maintaining access to justice. It canvasses electronic legal services and legal information projects in several jurisdictions as well as grants available to fund them. While the authors stress that any model of delivery for electronic legal services and information must take into account the fact that many people have difficulty effectively accessing Internet or telephone services, the paper concludes that electronic legal information and services are a “valuable tool to maintain and enhance access to justice in a time of austerity”. Some suggestions to inform the integrity of such delivery systems include “digital first” systems (where Internet delivery of information is linked with telephone or face to face access where needed) and rigorous testing of delivery channels including “dummy clients”.

Author: Smith, Roger
Title of Work: Face to Face Legal Services and Their Alternatives: Global Lessons from the Digital Revolution
Date: 2014
Organization: Strathclyde University
URL: Click here http://www.strath.ac.uk/media/faculties/hass/law/cpls/Face_to_Face.pdf
Topic: Access to Justice; Formats/delivery channels; PLE and technology & PLE development and delivery
Location of Authoring Organization by Country: United Kingdom
Location of Authoring Organization by Province/ State (unless national entity): Scotland
Availability: Full report online
Language: English