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Paths to Justice and the Resolution of Consumer Problems: Findings from the 2014 Everyday Legal Problems and the Costs of Civil Justice in Canada National Survey

This report outlines the findings of a comprehensive five-year legal needs study conducted by surveying over 3200 Canadians by telephone. The study focused on the steps people do and don’t take to deal with consumer law problems. The authors found that ethnicity (aside from Aboriginal status) seemed to have little bearing on whether people took steps to resolve consumer law problems. Rather, education and income levels appeared to be more determinative on how people tried to resolve legal problems.

Author: Jacobs, Les; Kryszajtys, David
Title of Work: Paths to Justice and the Resolution of Consumer Problems: Findings from the 2014 Everyday Legal Problems and the Costs of Civil Justice in Canada National Survey
Date: 2015
Organization: Canadian Forum on Civil Justice
URL: Click here http://www.cfcj-fcjc.org/sites/default/files/Paths%20to%20Justice%20and%20the%20Resolution%20of%20Consumer%20Problems.pdf
Topic: Access to Justice & PLE development and delivery
Location of Authoring Organization by Country: Canada
Location of Authoring Organization by Province/ State (unless national entity): Toronto
Availability: Full report online
Language: English