Solving problems – a strategic approach: Examples, processes & strategies

This paper provides examples of and case-studies on the work of two community legal centres in Australia, with a view to sharing how the two centres integrate casework and broader advocacy work. It stresses the need for a strategic and multi-pronged approach to problem-solving and legal service delivery. A strategic approach to problem-solving can better ensure that a service is effective, efficient and targeted, with a broader and longer-lasting impact. The author concludes that a holistic approach can help prevent further problems, raise community awareness and empower community members.