Module 1:

How to help your clients

Legal information and referral resources

Online entry points for legal information

Legal information on a variety of topics

  • CLEO (Community Legal Education Ontario/ Éducation juridique communautaire
    Ontario) produces clear, accurate and practical legal information on several legal topics.
    Most of CLEO’s resources are available in French, and many are available in other languages.

    You can also order free printed brochures from CLEO through the website to distribute to
    your clients. cleo.on.ca

  • CLEO’s Steps to Justice is a website that gives reliable and practical step-by-step information on common legal problems in family, housing, employment and other areas of law.
  • Your Legal Rights is a website of legal information for people in Ontario. The site has free,
    easy-to-find legal information produced by hundreds of organizations across Ontario. The
    information is organized by legal topic. yourlegalrights.on.ca

    • see also the Your Legal Rights Services Map for an interactive online guide to key legal and social services across Ontario, including links to information about telephone
      hotline services for various legal areas yourlegalrights.on.ca/find-services

Abuse and family violence information

  • CLEO’s Steps to Justice is a website that gives reliable and practical step-by-step information on legal problems related to abuse and family violence.

Consumer law information

  • CLEO’s Steps to Justice is a website that gives reliable and practical step-by-step information on common legal problems in consumer law.

Criminal law information

  • CLEO’s Steps to Justice is a website that gives reliable and practical step-by-step information on common legal problems in criminal law.

Employment law information

  • CLEO (Community Legal Education Ontario/ Éducation juridique communautaire
    Ontario) produces legal information in this area. cleo.on.ca/en/resources-and-publications/resources-topicresources-topic
  • CLEO’s Steps to Justice is a website that gives reliable and practical step-by-step information on common legal problems in employment law.
  • the Ontario Ministry of Labour provides online information on the Employment Standards Act
    and Health and Safety in a number of languages. labour.gov.on.ca/
  • Workers’ Action Centre provides online information on workers’ rights issues in several languages, organized by legal topic. workersactioncentre.org information is organized by legal topic.
    • (Toronto only) The Workers’ Rights Info Line provides information and support about workplace issues by telephone. Call 416-531-0778.

Family law information

  • CLEO (Community Legal Education Ontario/ Éducation juridique communautaire Ontario) produces legal information in this area cleo.on.ca/en/resources-and-publications/
  • CLEO’s Steps to Justice is a website that gives reliable and practical step-by-step information on common legal problems in family law.
  • CLEO’s Steps in a Family Law Case website outlines the family court process in clear language flowcharts to help applicants and respondents in family law cases better understand the steps they need to take.
  • FLEW (Family Law Education for Women) provides free legal information on family law in
    14 languages and in multiple formats. FLEW also shares specialized family law information
    for specific communities of women onefamilylaw.ca
  • FLIP (Family Law Information Program) is a free online resource for families and former
    spouses and partners hosted by Legal Aid Ontario legalaid.on.ca/en/getting/flip.asp
  • the Ministry of the Attorney General website has information on a range of legal issues that can be dealt with in a family court attorneygeneral.jus.gov.on.ca/english/family/default
    asp

Housing law information

  • ACTO (the Advocacy Centre for Tenants Ontario) is a specialty community legal clinic. Their site provides tip sheets for tenants about the Landlord and Tenant Board process.
    acto.ca/en/tenant-info.html
  • CLEO’s Steps to Justice is a website that gives reliable and practical step-by-step information on common legal problems in housing law.
  • Centre for Equality Rights in Accommodation (CERA) provides information about eviction
    prevention and human rights law and some casework services for people experiencing
    discrimination in housing. equalityrights.org/cera
  • CLEO (Community Legal Education Ontario/ Éducation juridique communautaire
    Ontario) produces legal information in this area. cleo.on.ca/en/resources-and-publications/resources-topic resources-topic
  • FMTA (Federation of Metro Tenants’ Associations) is a non-profit tenants’ rights advocacy
    organization. Their site provides fact sheets and resources for tenants in 22 different
    languages. torontotenants.org

    • (Toronto only) The FMTA also operates a free Tenant Hotline which provides legal
      information for tenants living in Toronto. Call 416-921-9494.

Human rights

Immigration and refugee law information

  • Refugee Rights in Ontario, a website of CLEO, is a site for front-line workers who work with refugee claimants and others who have questions about their immigration status in
    Canada. The site contains legal information on various topics affecting refugees. refugee.
    cleo.on.ca/en/refugee-rights-ontario
  • settlement.org provides online legal information and referral information for newcomers to Canada, as well as a great deal of practical information on other services for newcomers
    across Ontario. settlement.org/index.asp

Social assistance and pensions

  • CLEO’s Steps to Justice is a website that gives reliable and practical step-by-step information on common legal problems related to social assistance and pensions
  • Youth and the law

    • Justice for Children and Youth provides legal information about issues affecting
      youth on their site, including education, interacting with police and leaving home. jfcy.org/
      en/you-have-rights/
    • Youth Criminal Law, a website of CLEO, has information about the Youth Criminal Justice Act. youth.cleo.on.ca/en/

    Entry points for in-person legal and social services

    • 211 Ontario is a telephone number and website available 24 hours a day, 7 days a week
      in multiple languages. It provides information about and referrals to more than 56,000
      community and social services in Ontario, including legal services. Phone 211 or visit
      211ontario.ca
    • CLEO’s Your Legal Rights Services Map is an interactive online guide to key legal and
      social services across Ontario. yourlegalrights.on.ca/find-services
    • Community legal clinics provide free legal advice in several areas of law, including social
      assistance, housing, refugee and immigration, employment, human rights, workers’
      compensation and Canada Pension Plan issues. Clients should phone the clinic closest
      to them before going there. See the Legal Aid Ontario page legalaid.on.ca/en/contact/
      contact.asp?type=cl to search for the closest clinic, or see CLEO website’s Getting Legal
      Help directory for more information. cleo.on.ca/en/publications/ontario
    • Family Law Information Centres (FLICs) are located at various courthouses throughout
      Ontario. They provide legal information and (in some locations and some cases) legal
      advice. For more information or to check availability of services in your location:
      attorneygeneral.jus.gov.on.ca/english/family/infoctr.asp
    • JusticeNet is a non-profit service that helps refer people who do not qualify for legal aid to
      lawyers, mediators and paralegals who charge reduced fees. justicenet.ca
    • Law Help Ontario, a project of Pro Bono Law Ontario, helps children and youth, charities
      and people with low income who are suing or being sued in civil court. Their services include information, brief advice and help with filling in legal forms. For more information, visit
      lawhelpontario.org/ or (if your client lives more than 40 kilometres from Toronto or Ottawa) call 1-855-255-7256 to apply for services.
    • Law Society of Upper Canada has various services to help people find a lawyer or
      paralegal, including their Lawyer Referral Service and Directory of Lawyers and Paralegals.
      lsuc.on.ca/find-a-lawyer-or-paralegal/
    • Legal Aid Ontario provides a variety of legal services including toll-free telephone services
      for low-income people seeking help with a legal problem and duty counsel services for
      people appearing in court without a lawyer, including family law services. legalaid.on.ca/
    • Student Legal Aid Services Societies (SLASS) (Kingston, London, Toronto, Ottawa and
      Windsor) are student-run legal clinics at Ontario law schools. Students who are supervised
      by lawyers provide legal advice and represent clients in minor criminal, civil and family law
      cases. For more information, visit legalaid.on.ca/en/contact and select “Student Legal Aid
      Services Societies”.

    Key local resources

    You can also download a PDF version of this information, or the whole module.