The value of take-home information

Tip of the DayThere is a vast amount of online legal information out there, and studies from many sectors show that more people are accessing information online. So is print material still useful?

Community Legal Education Ontario (CLEO) asked for feedback from front-line workers at community agencies to help answer this question when conducting research on how best to deliver public legal education and information (PLEI). Community workers stressed the importance of continuing to provide PLEI in print – many of their clients don’t have access to a computer or don’t have the skills or confidence to search for information on the Internet.

Some advantages to print information:

  • It is portable
  • It can be taken back to share with family and friends or to review as needed
  • People do not need to have access to the Internet or computer skills to get the information.

One tip when using print information: avoid overwhelming the client with paper. One interviewee noted, “Our clients might be stressed and still going through trauma, and lengthy information doesn’t get absorbed.” If your print information is in a longer booklet, consider highlighting or bookmarking relevant sections so that your client can easily find them.

Click here for more information on PLEI formats and delivery channels.

One Comment

  1. Author: wambui

    on March 31, 2016 at 9:32 pm - Reply

    Totally agree.
    I work in a community organization that has lots of cleo resource materials and clients prefer to take the materials home with them. Keep printing. Not everyone has access to a computer and for shared family computers, privacy may be an issue.

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