Building PLE capacity

The role of trusted intermediaries

Tools and select resources for trusted intermediaries

  • Legal Health Checklist for Trusted Intermediaries and Access to Justice Partners
    This checklist is designed to help trusted intermediaries identify problems their clients are experiencing that may have a legal component. Community Advocacy and Legal Centre (October 2013) (PDF 244 KB)
  • Legal information is not the same as legal advice
    This fact sheet describes the difference between legal information and legal advice and gives examples to help non-legal community workers, advocates and other trusted intermediaries understand the difference. To view or print it in French, click here. Community Legal Education Ontario (February 2013) (PDF 85 KB)
  • Plain Language Guide to Administrative Tribunals
    This guide, written for people with low literacy skills, covers topics such as the role of members of the tribunal and information about applications, motions, and the hearing. Council  of Canadian Administrative Tribunals (April 2007) (PDF 225 KB)
  • Seven Steps to Solving Tenancy Problems
    This booklet offers a stepped approach to solving problems that can arise at any stage of a tenancy from looking for housing, moving in or out, or maintaining a tenancy.  Halton Tenant School, Halton Community Services. (PDF 2.29 MB)
  • Tenant Map to the Landlord and Tenant Board
    This graphic map lays out possible paths to addressing tenancy issues before the Landlord and Tenant Board, including duty counsel, mediation and hearings. Community Advocacy and Legal Centre, (PDF 1.02 MB)

Legal capability / legal literacy

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